Data controller
- PLAN 9 CULTURAL, S.L.; La Ràpita, 43540 (hereinafter referred to as EUFÒNIC).
- Via email: info@eufonic.net
Scope of the policy
By accessing and browsing this website, using our services, or interacting through any medium where personal data is processed, you confirm your acceptance of this Privacy Policy, along with our Cookies Policy. At Eufònic, we are committed to ensuring that you have all the necessary information before sharing your personal data. For this reason, we provide this Privacy Policy and other relevant details on how we protect your data, allowing you to make informed decisions with complete transparency.
Purpose of data processing
Data will be processed for the following purposes:
- Service Management: To process registrations, ticket purchases, and access to festival-related activities.
- Communication: Sending promotional communications, news, or relevant information about the festival, always with the user’s prior consent.
- Improvement of User Experience: Analyzing preferences and behaviors to optimize our services.
- Feedback Collection: Using data to contact users and gather their opinions on services and activities conducted, with the aim of improving our offerings.
- Sweepstakes and Contests: Organizing sweepstakes and contests, with the user’s express consent to use their data for participation. Users expressly agree that their data will be used for this purpose.
- Legal Compliance: Ensuring compliance with applicable legal obligations, including tax, administrative, and other relevant regulations.
Data retention
Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected and, in any case, until the user exercises their rights of cancellation, opposition, or restriction of processing. Specifically:
- Data related to service management (registrations, ticket purchases, and access to activities): This data will be retained during the commercial relationship and subsequently blocked for the limitation period of potential liabilities arising from the contractual relationship (up to a maximum of 2 years).
- Data for promotional communications and marketing: This data will be retained until the user withdraws their consent to receive commercial communications. It will not be used for purposes other than sending promotional communications related to the festival or associated activities.
- Data collected for surveys or user feedback: Data collected for managing surveys or gathering feedback will be retained for the duration necessary to fulfill the survey’s purpose or until the completion of the sweepstake or contest. Once this purpose is achieved, the data will be deleted unless there is a legal obligation to retain it longer.
- Legal and administrative compliance: Data will be retained for the legally established periods under applicable tax, labor, or administrative regulations (up to 6 years for tax documents or up to 4 years for labor and tax matters). After these periods, the data will be securely deleted or anonymized to ensure its protection and comply with legal obligations.
Rights of data subjects
Users have the right to request access, rectification, deletion, opposition, restriction, or portability of their personal data, as well as to withdraw consent at any time. These rights can be exercised via email at info@eufonic.net or through any other channel enabled by Eufònic.
Recipients of personal data
Users’ personal data will not be shared with third parties without their explicit consent, except where necessary to comply with applicable laws or for the specific purposes for which the data was collected. Our service providers acting as data processors may access the data, always in compliance with current regulations.
Security measures to protect your personal data
We apply appropriate technical and organizational measures to protect users’ personal data, ensuring compliance with the security levels required by current regulations. This includes using security protocols to prevent unauthorized access, loss, or improper processing of the data. Additionally, we adopt the following security mechanisms: pseudonymization and encryption of personal data to enhance security; measures to ensure the confidentiality, integrity, and continuous availability of data processing systems and services; capacity to quickly restore access to personal data in the event of technical or physical incidents; regular assessments of the effectiveness of our security measures, ensuring they remain up to date to address new risks; continuous monitoring of risks related to accidental or unlawful data loss or alteration; guaranteeing that anyone accessing personal data acts under our strict supervision and in compliance with our instructions.
Confidentiality in data processing
The personal data collected by Eufònic will be treated with the utmost confidentiality, maintaining our commitment to protecting it at all times and ensuring its security. We comply with current regulations, adopting all technical and organizational measures to prevent any alteration, loss, unauthorized access, or improper processing.
Use of cookies to enhance your experience
To provide a better browsing experience on our website and facilitate the service, we use our own and third-party cookies. Cookies allow us to personalize content, analyze traffic, and share information with our social media, advertising, and analytics partners. By continuing to use our services, you agree to the use of cookies as outlined in our Cookies Policy. If you do not wish cookies to be installed on your device, you can configure this in your browser settings.
Changes to our privacy policy
Eufònic reserves the right to modify this Privacy Policy at any time to adapt to legislative changes, changes in our practices, or to improve transparency with our users. All updates will be published here, with the date of the last revision indicated at the end of the document. We recommend reviewing this policy periodically to stay informed about any changes that may affect the processing of your personal data.